Delivery & Returns

For Special Orders or items currently out of stock, we will contact you when we have a confirmed delivery date to arrange a convenient time and date for delivery and fitting.

Delivery Cost

Carpets and flooring products without fitting – this will vary according to your location, please contact your local store for an accurate cost.

Re-Delivery

In the event that we have not been able to deliver your goods due to you not being at home, you may incur additional charges to arrange re-delivery.

Please note: Delivery and/or installation dates are estimates only and given in good faith, but are not guaranteed times or dates and should not be relied upon as such.

Returns

If you have taken delivery of your order and wish to return any products in accordance with your statutory 14-day ‘cooling off’ period, we will arrange the collection of the products. There will be a collection charge equal to the delivery charge of the product.

If you collected the product from our store and wish to return the product in person, please contact the store directly to arrange an appointment to return your purchase.

Please contact sales@markanthonyflooring.co.uk to arrange an appointment to return your purchase.

Cancellations

Your right to cancel does NOT apply to flooring that has been made to your specifications. This includes products that have been specifically ordered for you and have already been cut/ordered. If you do wish to cancel after the product has been cut/ordered, we may deduct a proportion of the purchase price to cover the losses we will incur in selling your purchase as a remnant.

We will advise you of any charge before you decide whether or not you still wish to cancel.